Trade programme
For designers, hotels and developers.
Tiered pricing, custom sampling and white-glove delivery — for a room, a floor or a whole fit-out, on a date that matters.
Three commitments
Buying as a trade client changes three things: what you pay, what you can hold in your hand before you order, and what happens on the day the crates arrive.
Tiered pricing
Your tier is set by annual purchase value, or by the list value of a single project — whichever you qualify under — and it is written on the quote.
The rate is fixed on the quote and held for the project. Trade pricing replaces seasonal promotions rather than stacking with them.
Prices are quoted ex-works and exclude freight, duty and local tax, so you can see what the furniture costs separately from what moving it costs.
Custom sampling
Sample blocks in the finish you would actually receive — cast crystal, nano-plated fibreglass, wenge veneer on ply. Not a generic swatch, and not a photograph of one.
If the piece itself has to change, we make one prototype to the drawing: a longer top, a different seat height, a counter run in three sections. Prototypes are charged at the workshop rate and credited in full against the first production order.
White-glove delivery
Every piece leaves the workshop in a plywood crate on a load-rated pallet. On trade projects the crate, the carry-in, the positioning and the removal of the packaging are priced in, not offered as an optional extra.
Anything that has to come through a doorway gets a route check first: narrowest door, lift dimensions, stairs, and whether the crate clears the last few metres. We would rather ask on the phone early than find out on site on the day.
Eligibility
Who we work with
There is nothing to apply for and nothing to join. Send us a project — a confirmed order, not a promise of one — and everything below applies to it from the first quote onward.
- Interior design studios
- You bring the client, the floor plan and the delivery city; we bring trade pricing, sample blocks, drawings your contractor can build from, and an invoice addressed to the practice rather than to the client.
- Hotels and restaurants
- You bring the outlet, the covers and the opening date; we bring pieces specified for contract use, a spare of every part that takes a knock, and a delivery planned around the fit-out programme rather than around ours.
- Developers
- You bring the schedule and the unit mix; we bring a phased delivery, one invoice per phase, and finishes that can be reordered later, when the next block goes up.
- Architects
- You bring the specification; we bring DWG, DXF and PDF drawings with fixing points and weights, load ratings with the test numbers behind them, and one named person answering the RFIs.
- Procurement agents
- You bring the purchase order and the terms; we bring a separate quote per line item, EXW, FOB or DAP as your client needs it, and export paperwork that clears without a phone call.
Questions
Five things worth asking before you specify us
If yours is not here, put it in the enquiry. It will get a straight answer, including when the answer is no.
How is the trade discount calculated?
Two ways, and you qualify under whichever is better for you. An annual tier looks at everything ordered with us over the year; a project tier looks at the list value of a single order. Your rate is written on the quote and held for that project rather than re-opened at the end of it, and it replaces seasonal promotions instead of stacking with them. Trade pricing excludes freight, duty and local tax.
Can you issue CAD drawings and material samples?
Yes to both. Catalogue pieces come with 2D drawings — DWG, DXF and PDF — showing overall dimensions, fixing points, seat heights and weights; they are issued under the trade agreement and are not for redistribution. Custom shapes get a 3D model once the prototype is signed off. Sample blocks are cut in the finish you are specifying, and a prototype built to your drawing is charged at the workshop rate and credited in full against the first production order.
Can the pieces carry our name instead of yours?
Partly. We can withhold the underside mark and put your label and order reference on the crates and the packing list, which is what most hotel and developer projects ask for, and it changes the crating because crates are then labelled to the room rather than to the order. We will not put another maker name on the piece itself. The workshop signs what it makes, and a piece carrying your name over ours is a piece nobody can service honestly in year five.
Who handles duties and customs clearance?
It depends on the Incoterm on the quote. EXW: you collect from the workshop and clear export and import. FOB: we deliver to the port and load; you pay freight, insurance, duty and clearance. DAP: we deliver to the address, cleared for import but not unloaded, with duty payable by the receiver unless we agree otherwise in writing. Crates are ISPM 15 heat-treated in every case, and we send the commercial invoice and the HS code ahead so your broker is not guessing. We do not under-declare value and we do not absorb duty: it is the importer liability and it stays with the importer.
Can the lead time be shortened?
Sometimes, and only in ways that are real. Three that work: split a large order into two shipments, so the first rooms are furnished while the rest is still in finishing; choose a finish that is already in the workshop rather than one that has to be made; and book the production slot before the finish is finally signed off, on the understanding that the slot moves if the sample changes the piece. A shorter window than the standard one is only possible for pieces already cast and on the finishing bench, and we will tell you when that is true rather than take the order and hope.
Project enquiry
Tell us about the project
Two or three lines is enough to start. Add a floor plan and a delivery city, and the same week we can come back with an indicative price and a lead-time window.
- Your enquiry is read in the workshop, by the people who will price it and schedule the work.
- You get a reply within two business days, from a named person. The live chat reaches the same desk if that is easier.
- If it turns out not to be a trade project, we will say so and point you at the right page instead of holding the enquiry.
If this is not the right page
For repairs, a single piece, press, or anything that is not a project. Same address, same two-day reply.
If you would rather see how the pieces are cast, inspected and crated before you put a number in front of a client.